Maybe you've always wanted to learn what it takes to recruit, manage, and grow a team of moderators. Or, perhaps you're interested in honing your conflict resolution skills when working to keep your communities healthy.
Moderating and managing a community can sometimes mean wearing a lot of different hats. Moderators take on a variety of roles and responsibilities and find themselves learning a wide array of subjects.
We've created Courses to put a spotlight on some of the subjects that moderators may be interested in getting a deeper dive on. These courses are a combination of existing curated Discord Moderator Academy content and new course-specific knowledge that aim to add new tools to a moderator's skill set.
Courses are not meant as a definitive way of consuming the Discord Moderator Academy, but rather as a way of providing further guidance for prospective moderators and community managers who are interested in picking up new skills and becoming more proficient in a particular area of moderation.
Behind every successful community is a successful moderation team- but what goes into a successful moderation team? What are the qualities to keep an eye out for when deciding to expand your moderator team? And once you have your team, how do you manage and onboard them in an efficient and sustainable way? All of these answers and more await you in this Discord Moderator Academy course all about Team Management.
Defensive playbooks during coordinated raids, lockdown procedures, suspicious account quarantine, and real-time containment.
Design Zero-Trust permissions, isolate high-risk administrative abilities, and mitigate blast-radius from compromised accounts.
Master psychological de-escalation, emotional self-regulation, and the C.A.L.M.A. framework to defuse toxic exchanges peacefully.
Build battle-tested regular expressions to intercept Nitro scams, obfuscated invite links, and unicode evasions with zero false positives.
Frameworks to create application forms, screen scenario-based answers, conduct interviews, and mentor novice moderators.
Seamlessly configure security bot stacks, dispatch audit webhooks, and ensure complete operational redundancy.
Architect high-converting welcome flows, intuitive reaction roles, and sustainable engagement loops to retain members long term.
