---
title: "Templates & Standardized Macros"
description: "Pre-formatted notices, quick responses, and support ticket communication protocols."
---

import { Tabs, TabItem } from '@astrojs/starlight/components';
import DiscordMessage from '../../../components/DiscordMessage.astro';

Deploying structured communication templates ensures your entire moderation team delivers a consistent, professional, and unambiguous message across all tickets and direct notices.

---

## Standardized Moderation Templates

<Tabs>
  <TabItem label="Template: Formal DM / Ticket Warning">
```markdown
Hello **[Username]**,

This message is from the moderation team at **[Community Name]**.

We have logged an official warning on your account regarding the following infraction:
> **Infraction**: [Specific incident, e.g., Unsolicited self-promotion in general chat]
> **Rule Violated**: Rule #[Number]

Please review our server guidelines in `#rules-and-guidelines` carefully to prevent progressive disciplinary actions such as timeouts or server removal.

If you believe this warning was issued in error, feel free to reply directly to this thread to request supervisor review.

Best regards,  
*Community Moderation Team*
```
  </TabItem>

  <TabItem label="Template: Timeout Notification">
```markdown
Dear **[Username]**,

Your account has been placed in **Temporary Timeout** for **[Duration, e.g. 2 hours]**.

- **Reason**: Persistent aggressive debate following verbal moderator de-escalation notice.
- **Estimated Expiry**: [Approximate timestamp]

Please take this time to cool down. Public chat privileges will automatically restore once the timer concludes.
```
  </TabItem>
</Tabs>

---

## Example Modmail Ticket Thread

<DiscordMessage 
  author="Modmail Support" 
  bot={true} 
  roleColor="#57F287" 
  timestamp="Today at 8:10 PM" 
  content="📩 **New Private Support Inquiry**"
  embed={{
    color: "#57F287",
    title: "Ticket #0492 — DM Harassment Report",
    fields: [
      { name: "Sender", value: "Ana_Community#2021", inline: true },
      { name: "Status", value: "Awaiting Triage", inline: true },
      { name: "Report Body", value: "\"Hello team, an individual in this server is sending unsolicited invite links in my DMs after I posted in #general. Screenshot attached.\"", inline: false }
    ],
    footer: "Modmail Bot • Staff Investigation Room"
  }}
/>