---
title: "Staff Coordination & Shifts"
description: "Internal communication protocols, shift change handovers, and discrepancy resolution among moderators."
---

import { Steps } from '@astrojs/starlight/components';
import DiscordMessage from '../../../components/DiscordMessage.astro';

An uncoordinated moderation team is uniquely susceptible to manipulation by bad actors through "staff shopping" (where a sanctioned user polls different staff members until they find the most lenient response).

---

## The Shift Handover Protocol

When concluding your active moderation window, leave a concise brief in `#staff-chat` or your team's designated handover channel:

<Steps>
1. **Recent Sanctions & Incidents**: Summarize members who received warnings, mutes, or timeouts during your shift.
2. **Volatile Topics**: Highlight ongoing sensitive conversations or arguments that may reignite.
3. **Pending Escalations**: Note any open tickets or cases awaiting administrator or supervisor review.
</Steps>

### Example Shift Handover Message

<DiscordMessage 
  author="Matthew_Staff" 
  badge="MOD" 
  roleColor="#5865F2" 
  timestamp="Today at 10:00 PM" 
  content="Wrapping up my active shift. Here is the handover status:
• Applied a 6-hour timeout to @UserZ for persistent copy-paste spam in #general.
• Heated discussion in #art regarding AI generation ownership; currently de-escalated but keep an eye on active threads.
• Ticket #492 remains open awaiting Senior Mod review on an impersonation complaint.
Have a great shift, night crew!"
/>

---

## Handling Discrepancies Between Moderators

- **Sacred Rule**: Never contradict, argue with, or reverse another moderator's decision in public channels in front of community members.
- If you believe a colleague made an erroneous or disproportionate moderation call, discuss it privately in the staff room or consult an operations supervisor to align on a unified resolution.